All commercial versions of Insider come with our 1 year Standard support.
Standard support includes:
- reply by email in less than 48 hours
If you wish to continue enjoying Standard support beyond one year since your purchase you need to buy it separately.
We also offer Premium support for those companies with critical infrastructure and who need instant response.
Premium support includes:
- dedicated support specialist assigned to your case until a problem is solved
- reply by email in less than 6 hours
If you have any questions, suggestions or problems with our products contact our support team at support@fourthelephant.com. Please include your support ID which you received with your license with all your correspondence with us.